The purpose of this Document is to explain what you need to do if you receive the following message at the Student Portal Registration Page:
The following student(s) not found or could not be verified: Your Student Number
This is what the message will look like:
This error message is most likely occurring because the email address, last name, zip code, or student number you are entering on the Student Portal Registration Form is different than the information we have on file for you.
The first thing you need to do is check your email inbox and also junk email inbox (to be safe) for a welcome email we sent with the following subject line:
Create Your Student Account
In this email, we provide you with the exact information you need to enter when initially creating your new account on the Student Portal Registration Page.
It's very important that you enter the information exactly as it appears in this email. Even if the email, last name, or zip code is incorrect---please enter the information exactly as it appears. You'll be able to correct the information as soon as you log in.
If you see the error screen and do not see a welcome email anywhere in your email inbox, please email community@ashworthcollege.eduand verify your email address. We'll make sure the correct email address is in the system and you'll then be able to complete the Portal Registration Form without issue.
Once we have your correct email address in our system and you complete the Student Portal Registration Form, you'll see the following screen, which verifies that You Have Successfully Created Your Account!
Click on the Ashworth Community Button near the bottom of the page, which will direct you to the Ashworth Community Home Page.
You'll see the blue Login button at the top of the screen. Click on it and enter the correct email address we now have on file and the password you created on the Student Portal Registration Page.
